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Doing More With
Less, Creative Customer Service
This
workshop helps employees understand the basics of customer service. The
participants learn: ·
How to
understand customers. ·
What creates
good customer service. ·
What the
organization’s service standards mean and how they affect customer
relationships. ·
How processes
link service activities. During
the workshop participants create a customer service theme, develop standards for
delivering superior customer service, and examine behaviors that deliver
value-added quality. Direction is given on how to measure and change the
processes that don’t work, providing a continuous improvement environment. |
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Send mail to info@witchelandassociates with questions or comments about
this web site.
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