|
|
|
Present: Customer Service and Call Center Service Training
Two Proven Programs to Improve Your Customer Service Great customer service doesn’t happen by accident. It needs to be learned. Call Center service has its own unique challenges and difficulties in achieving extraordinary service. Witchel, DeNigris & Associates offers two dynamic programs that are specifically tooled for Call Centers. They are flexible, entertaining, and proven in the field. Over 90% of respondents rate the overall program and value of information as very good to excellent!If you are wondering how your service can be improved or how you can move it from ordinary to extraordinary, you’ll want to find out more by calling 407-248-0871
Creative Customer Service Creative Customer Service is a dynamic two hour workshop designed to support call center service representatives’ understanding the basics of customer service. The workshop is outcome oriented and answers critical service questions including:
During the workshop the trainees will create a customer service theme, develop standards for delivering superior customer service, and examine behaviors that deliver value-added quality. In addition, the importance of call center processes are explored. Direction is given on how to measure and change the processes that don’t work, thereby providing a continuous improvement environment.
Dealing with Difficult Customers Dealing with Difficult Customers analyzes the behaviors that make customers difficult. Trainees are taught:
What our trainees have to say about the training: “The instructors were wonderful. They were knowledgeable and enthusiastic.” “I didn’t want to fall asleep.” “The best training class yet.” “Nicely done.” About the Programs: Creative Customer Service and Dealing with Difficult Customers are flexible in delivery. This program is specifically designed to increase productivity, efficiency, service and sales within Call Service Centers. They can be done together over a half day session or in two hour modules. They can also be delivered in stand alone format. Call or write today for information: Witchel & Associates 8591 Shady Glen Dr. Orlando, FL. 407-248-0871 www.witchelandassociates.com |
|
Send mail to info@witchelandassociates with questions or comments about
this web site.
|
